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Returns

To Be Eligible for Return/Exchange

  • You must contact us to receive the RMA # and return address prior to sending anything back
  • You must notify us of your intent to return/exchange within 7 days of you receiving the product
  • The product must be in the same condition in which you received it with no visible damage
  • If applicable, the product must be unopened in the original packaging or shrink-wrap

Steps to Return/Exchange

  1. Verify that your product meets all of the requirements above to be eligible
  2. Contact us via live chat, message, email, or phone to request your unique RMA # and our return address
  3. Clearly indicate your RMA # on your return and ship back the item(s) using a trackable service
  4. Once received and inspected, we will reimburse the purchase amount

Other Stipulations and Specifics

  • Returns will be credited to the credit card or Paypal account used for the original purchase
  • If you received free shipping on your original order, the outbound shipping fee will be deducted from your refund amount to compensate for the cost we incurred initially
  • If you purchased a discount bundle and only part of the bundle is returned to us, the discount that you received will be voided. 
  • Return shipping fees are covered by the customer unless return is due to manufacturing/quality issues
  • Returned items must be received within 2 weeks of you notifying us of a return